919-937-9703 |    Open 10am to 6pm Mon-Sat

Answers to our most frequently asked questions

General Shop FAQs (appointments, turnaround time, warranty, diagnostics, bring-your-own-parts policy)

How long will I be without my device?

Most repairs at Bull City Mobile Repair in Durham, NC are completed the same day — often within 1-2 hours depending on the issue. Common repairs like screen replacements and battery swaps are typically done in under an hour. More complex repairs such as water damage, board-level work, or part orders may take longer. If you're unsure what's wrong with your device, stop by for a free diagnostic and we'll give you an honest estimate on time and cost before we start. We're open Monday–Saturday, 10am–6pm at 4201 University Drive, Suite 105 in Durham!

Will I be updated throughout the repair process?

Absolutely! At Bull City Mobile Repair in Durham, NC, we keep you informed throughout the repair process. You're welcome to wait in our shop while we work on your device, or if you prefer to leave, we'll contact you by phone or text as soon as your repair is complete. Our goal is to make the experience as smooth and stress-free as possible — no surprises, no hidden fees, just honest communication from start to finish. Questions during the repair? Call us at (919) 937-9703 anytime during business hours!

Is my device data safe?
Your data is safe with us. We do not wipe or access your personal data during repairs. Our technicians only access what is necessary to diagnose and fix the specific issue you brought it in for. We recommend backing up your device before any repair as a precaution, but your privacy is always respected at Bull City Mobile Repair in Durham, NC.
I Have A Busy Schedule, Can You Accommodate?
Absolutely. Bull City Mobile Repair is open Monday through Saturday, 10am to 6pm, and we welcome walk-ins — no appointment needed. Most repairs are completed while you wait, so you can drop in on your lunch break or between errands and pick up your device the same visit. We're conveniently located at 4201 University Drive, Suite 105 in Durham, NC.
Is Your Repair Work Guaranteed?
Yes — all of our repairs come with a warranty. We stand behind our work and the parts we use. If you experience an issue related to our repair after leaving the shop, bring it back and we'll make it right. Our goal is for every Durham customer to leave satisfied, and that means standing behind every repair we do.
Am I Able To Speak To Someone - Or Can I Only Book Online?
Of course! You can always call or text us at (919) 937-9703 to speak with a real person. We're happy to answer questions, give you an estimate over the phone, or help you figure out what's wrong with your device before you come in. Online booking is available too, but talking to us directly is always an option.
Will You Wipe My Device?
No, we will never wipe your device without your explicit permission. Our repairs are targeted — we fix the specific issue you brought the device in for and nothing else. Your photos, contacts, apps, and data stay exactly as they are. We always recommend backing up your data before any repair as a best practice, but we will not reset or wipe your device.
Do I need an appointment?

No appointment needed! Bull City Mobile Repair in Durham, NC is a walk-in shop — just come in during business hours and we'll take care of you. We're open Monday through Saturday, 10am to 6pm. Whether you have a cracked screen, a dead battery, or a device that won't turn on, you can walk in and we'll run a free diagnostic to assess the issue. Of course, if you prefer to call ahead or have questions before you visit, you can reach us at (919) 937-9703. Find us at 4201 University Drive, Suite 105 in Durham!

How long do repairs take?
Most common repairs — including screen replacements and battery swaps for iPhones and Samsung Galaxy phones — are completed in 30 to 60 minutes at our Durham, NC shop. More involved repairs like water damage treatment or charging port fixes on certain models may take a bit longer. We'll give you an honest time estimate when you drop off your device.
Do you offer a warranty?
Yes, we offer a warranty on our repairs and the parts we install. If you experience an issue related to our repair after leaving the shop, come back and we'll take care of it. We stand behind the quality of our work — that's part of what makes Bull City Mobile Repair a trusted name in Durham, NC.
What happens if you can’t fix my device?
If we are unable to repair your device after diagnostics, we will never charge you for the repair work — you only pay a diagnostic fee if applicable, and we'll be upfront about that before we start. We'll also give you our honest recommendation on whether repair or replacement makes more sense for your situation.
Can I bring my own parts?

Yes! At Bull City Mobile Repair in Durham, NC, we do accept customer-supplied parts in some cases. However, there are a few important things to know. If you bring your own part, the repair will be completed as a labor-only service, and we are not able to offer any warranty on the part itself — only on the labor performed. Additionally, if the part turns out to be incompatible or defective, additional diagnostic or labor fees may apply. For the best results, we recommend using our in-house quality-tested parts, which come with our standard repair warranty. Have questions? Call us at (919) 937-9703 or stop by 4201 University Drive, Suite 105 in Durham!

Phone & Tablet FAQs (screen replacements, battery life, charging ports, iPads & Android tablets)

Can you fix cracked screens the same day?
Yes! Same-day screen repair is one of our most popular services at Bull City Mobile Repair in Durham, NC. We stock screens for the most common iPhone and Samsung Galaxy models, so in most cases we can fix a cracked screen while you wait — typically within 30 to 60 minutes. Walk in any time Monday through Saturday, 10am to 6pm.
My battery drains quickly. Do I need a new one?
Probably, yes. Batteries degrade over time — typically after 2–3 years of regular use. If your phone is dying by midday, takes a long time to charge, or shuts off unexpectedly before it hits 0%, those are classic signs you need a new battery. Bull City Mobile Repair in Durham, NC offers fast, same-day battery replacements for most iPhone and Android models.
My charging port is loose. Can you fix it?
Yes, charging port repair is one of our most common services in Durham, NC. A loose or non-functioning charging port is often caused by debris buildup, bent pins, or physical damage. In many cases, a thorough cleaning can restore function — and when replacement is needed, we can usually do it same day. Bring it in and we'll diagnose it for free.
Do you repair iPads and tablets?
Yes! We repair iPads, Samsung Galaxy tablets, and other Android tablets at our Durham, NC shop. Common tablet repairs we handle include cracked screens, battery replacements, charging port fixes, and button repairs. Bring in your tablet and we'll take a look — diagnostics are free.

Laptop & MacBook FAQs (screen replacements, charging issues, battery swaps, liquid damage, upgrades)

Do you replace laptop screens?

Yes! Bull City Mobile Repair in Durham, NC offers professional laptop screen replacement for most major brands, including Dell, HP, Lenovo, ASUS, Acer, and more. Whether your screen is cracked, flickering, has dead pixels, or went completely dark, our technicians can diagnose the issue and replace the display quickly. Many laptop screen repairs are completed the same day or within 24 hours. Bring your laptop to our shop at 4201 University Drive, Suite 105 in Durham — walk-ins welcome, no appointment needed. Call us at (919) 937-9703 for a free estimate!

My MacBook won’t charge—can you fix it?

Absolutely! A MacBook that won't charge is one of the most common issues we see at Bull City Mobile Repair in Durham, NC. The problem could be the MagSafe or USB-C charging port, a worn-out battery, a faulty charging cable, or even a board-level issue. Our technicians will run a full diagnostic to pinpoint the cause and give you an honest quote before any work begins. Many charging repairs can be completed the same day. Bring your MacBook to 4201 University Drive, Suite 105 in Durham — walk-ins welcome! You can also reach us at (919) 937-9703.

Do you repair liquid-damaged laptops?

Yes — liquid-damaged laptops are something we handle at Bull City Mobile Repair in Durham, NC! If you've spilled water, coffee, soda, or any liquid on your laptop, the most important thing is to turn it off immediately and bring it in as soon as possible. The sooner we can clean and assess the damage, the better the chances of saving your device. Our technicians will disassemble the laptop, clean the board, and evaluate what components need repair or replacement. Results vary depending on the extent of the damage, but we always give you an honest assessment before proceeding. Walk in to 4201 University Drive, Suite 105 in Durham — no appointment needed!

Can you upgrade my MacBook or PC laptop?

Definitely! Upgrading your laptop is one of the most cost-effective ways to breathe new life into an older machine. At Bull City Mobile Repair in Durham, NC, we offer RAM upgrades, SSD upgrades (replacing older slow HDDs), and operating system reinstalls to help your laptop run faster and more reliably. Note that some newer MacBook models have soldered components that cannot be upgraded — our technicians will let you know what's possible for your specific model. Stop by our shop at 4201 University Drive, Suite 105 in Durham or call us at (919) 937-9703 to discuss upgrade options!

Custom-Built PC & BYOP FAQs (gaming PC diagnostics, customer-supplied parts, labor-only policy, compatibility help)

Do you work on custom-built gaming PCs?

Yes—we diagnose and repair custom PCs, including boot, performance, and hardware issues. Bring just the tower for testing.

Can I bring my own parts for repair or upgrades?

Yes, we accept customer-supplied parts for PC repairs and upgrades at Bull City Mobile Repair in Durham, NC! If you've already purchased your own RAM, SSD, GPU, or other components, we're happy to install them for a labor fee. Please note that while we'll take care during installation, we cannot offer a warranty on third-party parts you supply — only on our labor. If a part turns out to be incompatible or defective, additional diagnostic fees may apply. We'll always be upfront with you about costs before starting. Questions? Call (919) 937-9703 or stop by at 4201 University Drive, Suite 105 in Durham!

Do you warranty customer-supplied parts?

No — at Bull City Mobile Repair in Durham, NC, we do not offer a warranty on customer-supplied parts. We can only warrant the quality of parts we source ourselves, as those are tested and verified before installation. If you bring your own part and it turns out to be defective or incompatible, additional diagnostic or labor fees may apply for the follow-up work. For the most protection and peace of mind, we recommend letting us source the part — our in-house repairs come with our standard warranty on both parts and labor. Call us at (919) 937-9703 or stop by 4201 University Drive, Suite 105 in Durham with any questions!

What if my parts don’t work?

If a customer-supplied part doesn't work or turns out to be incompatible, we'll let you know right away at Bull City Mobile Repair in Durham, NC. In that case, we can source a replacement part for you (standard pricing applies), or you can return the defective part to your supplier and bring a working one back in. Any additional diagnostic or labor time needed may be billed separately. We always communicate clearly and won't surprise you with hidden fees. Our goal is to get your device running — and we'll work with you to find the best solution. Call us at (919) 937-9703 or visit us at 4201 University Drive, Suite 105 in Durham!

Can you help me choose compatible parts?

Absolutely! Our team at Bull City Mobile Repair in Durham, NC is happy to advise you on compatible parts for your PC or laptop. Whether you're looking to upgrade your RAM, swap out an HDD for an SSD, or add a new GPU, we can tell you exactly what will work with your existing system. Just bring your device in or give us a call at (919) 937-9703 and we'll help you figure out the best options for your budget and needs. We can also source and order parts on your behalf if you prefer to have us handle everything. Visit us at 4201 University Drive, Suite 105 in Durham — walk-ins welcome!

Gaming Console FAQs (PS5 HDMI ports, overheating, Nintendo Switch USB-C repairs, Xbox & PlayStation issues)

Do you repair PlayStations, Xbox, and Nintendo consoles?
Yes! Bull City Mobile Repair in Durham, NC services PlayStation 5, PlayStation 4, Xbox Series X/S, Xbox One, Nintendo Switch, and more. Common console repairs include HDMI port replacement, disc drive repair, overheating fixes, fan cleaning, USB-C port replacement, and general diagnostics. Walk in any time — no appointment needed.
Why do PS5 HDMI ports break?
PS5 HDMI ports break most commonly from forceful cable insertion or removal, accidental pulls on the cable, or moving the console while the HDMI cable is connected. The PS5 HDMI port sits on a small PCB that can crack or detach easily. This is a delicate microsoldering repair — don't try to fix it yourself. Bring it to Bull City Mobile Repair in Durham, NC for a professional fix.
My console overheats—what should I do?
Stop using the console immediately and bring it in. Overheating is usually caused by dust buildup blocking the vents, a failing fan, or dried thermal paste on the processor. Left untreated, it can cause permanent damage to the motherboard. At Bull City Mobile Repair in Durham, NC, we clean, re-paste, and repair overheating consoles for PS5, PS4, Xbox, and more.
Can you fix a Nintendo Switch that won’t charge?
Yes! Nintendo Switch USB-C charging port repair is one of our specialties at Bull City Mobile Repair in Durham, NC. A Switch that won't charge is usually caused by a damaged USB-C port or a faulty charging IC chip. This requires microsoldering skills that most shops don't have — but we do. Walk in and we'll assess it for free.

Computer Repair FAQs (virus/malware removal, desktops not powering on, data recovery, liquid damage)

Do you remove viruses and malware?

Yes! Virus and malware removal is one of our most popular computer repair services at Bull City Mobile Repair in Durham, NC. If your PC or laptop is running slow, showing pop-ups, redirecting your browser, or behaving strangely, it may be infected. Our technicians will run a thorough scan, remove all detected threats, and help secure your system to prevent future infections. We also recommend and configure trusted antivirus software to keep you protected going forward. Bring your computer to 4201 University Drive, Suite 105 in Durham or call us at (919) 937-9703 — most virus removals are completed same day!

My desktop or laptop won’t power on—can you recover data?

In many cases, yes! At Bull City Mobile Repair in Durham, NC, we can attempt data recovery even when a device won't power on. We first diagnose why the device isn't starting — it could be a failed power supply, dead battery, corrupted OS, or a hardware fault. In many cases we can get the device running again and recover your files. If the drive itself is damaged, we can remove it and attempt to read the data using specialized tools. We always recommend backing up your important files regularly to avoid data loss. Bring your device to 4201 University Drive, Suite 105 in Durham or call (919) 937-9703 — we'll give you an honest assessment of your recovery options.

Do you fix liquid-damaged desktops?

Yes, we do! Liquid damage to a desktop PC can affect the motherboard, RAM, GPU, and other components. At Bull City Mobile Repair in Durham, NC, our technicians can disassemble the affected components, clean them to remove corrosion and residue, and assess what can be salvaged. The sooner you bring a liquid-damaged computer in after the spill, the better your chances of a successful repair. Turn the device off immediately and do not try to power it on — this is the most important step. Bring it to us at 4201 University Drive, Suite 105 in Durham or call (919) 937-9703 and we'll evaluate the damage and walk you through your options.

Advanced Repairs & Microsoldering FAQs (board-level fixes, power ICs, charging circuits, specialty repairs from other shops)

Do you offer board-level repairs?

Yes! Bull City Mobile Repair in Durham, NC offers advanced board-level repairs and microsoldering services for phones, tablets, laptops, and gaming consoles. Board-level repair goes beyond standard component swaps — our technicians work directly on the logic board to fix issues like failed power ICs, broken charging circuits, blown capacitors, and damaged solder joints that most shops cannot address. This allows us to save devices that other repair shops might declare "unrepairable." These repairs require specialized equipment and expertise, so turnaround time may be longer than a standard repair. Call us at (919) 937-9703 or stop by 4201 University Drive, Suite 105 in Durham to discuss your device!

Do you repair devices other shops won’t touch?

Often, yes! At Bull City Mobile Repair in Durham, NC, we specialize in difficult and complex repairs that many other shops decline. Thanks to our microsoldering capabilities and board-level repair expertise, we can tackle issues like no-power phones, failed charging ICs, broken USB-C ports on laptops, PS5 HDMI port repairs, and more. If you've been told your device is "unrepairable" elsewhere, bring it to us for a second opinion — we may be able to fix it. We'll run a diagnostic and give you an honest assessment of what's possible and what it will cost. Walk in to 4201 University Drive, Suite 105 in Durham or call (919) 937-9703!

B2B Services FAQs (bulk orders, wholesale partnerships, bench fees, shop-to-shop repair agreements)

Do you work with other repair shops or businesses?

Yes! Bull City Mobile Repair in Durham, NC offers B2B (business-to-business) services for other repair shops, resellers, and businesses in the Triangle area. Whether you need overflow repair capacity, specialized microsoldering work your shop can't handle, or a reliable wholesale parts partner, we're open to discussing arrangements. We also work with local businesses that need their company phones, tablets, or laptops serviced quickly. If you're interested in a shop-to-shop repair agreement or bulk service partnership, reach out to us at (919) 937-9703 or stop by 4201 University Drive, Suite 105 in Durham to talk through the details!

Do you charge other shops differently?

For established B2B partnerships, Bull City Mobile Repair in Durham, NC may offer wholesale or volume pricing for other repair shops depending on the volume and nature of the work. Each arrangement is discussed on a case-by-case basis. We believe in fair, transparent pricing for all our partners — just like we do for our walk-in customers. If you're another shop in the Durham or Triangle area looking to explore a repair partnership, bench fee arrangement, or parts wholesale agreement, give us a call at (919) 937-9703 or come by 4201 University Drive, Suite 105 in Durham to discuss how we can work together!