Answers to our most frequently asked questions

Most phone repairs take an average 1 hour to repair but it based on the damage of the device. If you are unsure what is wrong feel free to stop by for a free diagnostic and estimate.

Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we taken special measures to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and/or erase sensitive information from your device for extra security however this may not always be possible. In some cases we may need to test the device to complete our diagnostic/repair so we may need the passcode.

We hold the highest confidence in all of our repair services. A 90 Day Warranty is applied to all repairs carried out with the exception of liquid damage repairs. 

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.

In Short - YES! We have a full customer service team ready to help with your requests and are available between 10am - 6pm, Mon - Sat.

You are able to get up to date information on the latest pricing and services. - Existing Customer? They can give you up to date information regarding the status of your repair process. 

We always recommend that you back up your personal data before any repairs. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable. 

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.