Answers to our most frequently asked questions

Most phone repairs take an average 1 hour to repair but it based on the damage of the device. If you are unsure what is wrong feel free to stop by for a free diagnostic and estimate.

Devices now control everything, we understand that you need to trust the company who will be handling the device in your absence, we taken special measures to make sure that all of your sensitive data is kept safe at all times. We always recommend that you back up and/or erase sensitive information from your device for extra security however this may not always be possible. In some cases we may need to test the device to complete our diagnostic/repair so we may need the passcode.

We hold the highest confidence in all of our repair services. A 90 Day Warranty is applied to all repairs carried out with the exception of liquid damage repairs. 

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.

In Short - YES! We have a full customer service team ready to help with your requests and are available between 10am - 6pm, Mon - Sat.

You are able to get up to date information on the latest pricing and services. - Existing Customer? They can give you up to date information regarding the status of your repair process. 

We always recommend that you back up your personal data before any repairs. However this is not always possible, maybe you do not want the extra hassle of completing this task and that's perfectly understandable. 

We will leave the device data exactly how we find it and none of this will be erased or changed in any way. Should we need to complete a software flash we will only go ahead and do this once we have contacted you and obtained your full permission to do so.

 No appointment is required, but we encourage contacting us ahead of time if you have a less common device so we can confirm parts availability. Walk-ins are always welcome.

Most phone repairs are finished in 30-45 minutes. Some repairs (back glass) may take up to 3 hours. Consoles, laptops, and custom jobs may take longer depending on the issue.

Yes—warranties range from 90 days on certain repairs up to one year on others. Coverage applies to both the part and our labor.

We follow a strict no-fix, no-charge rule. Diagnostic fees only apply to all-in-one computers, iMacs, and desktop PCs (prebuilt or custom).

Yes—you may supply your own parts for any repair. We charge labor only, but no warranty is offered on customer-supplied parts.

Yes—most screen replacements are completed in about an hour. Rare or special-order screens may take longer.

Most likely—phone and tablet batteries wear out over time. Replacing it will restore normal performance.

Yes—we replace worn or damaged charging ports on iPhones, iPads, and Android devices. Turnaround is usually the same day.

Yes—we handle screens, batteries, charging ports, and board-level issues on iPads and most tablets. Some models may require extra time due to adhesive and design.

Yes—we replace cracked or damaged screens on Windows laptops and MacBooks. Many models can be repaired the same day.

Yes—we repair charging ports, batteries, and board-level issues. If parts are needed, we’ll give you an estimate before repair.

Often yes, depending on how quickly you bring it in. Early diagnostics give the best chance of saving the device or recovering data.

Yes—we install SSDs, RAM, and other performance upgrades. In many cases, this makes older machines run like new.

Yes—we diagnose and repair custom PCs, including boot, performance, and hardware issues. Bring just the tower for testing.

Yes—you may bring your own CPU, GPU, RAM, or other parts. We only charge labor, but we do not warranty parts you provide.

No—we cover our labor only. If your part is defective, you’ll need to handle the replacement.

We’ll install and test them, but if they’re faulty you’ll need to replace them. We can re-install once you have a working part.

Yes—we’ll review your parts list and flag potential compatibility issues. This helps prevent costly mistakes.

Yes—we service HDMI ports, USB ports, power issues, disc drives, and more. All major consoles are supported.

Usually from pressure on the cable while plugged in or accidental pulls. We replace the port and inspect for related damage.

Bring it in—overheating may be caused by clogged fans, dust, or dried-out thermal compound. On PS5, we reapply liquid metal instead of thermal paste.

Yes—we replace USB-C ports and related chips like the M92 that often cause charging failures. Repairs are done under microscope for accuracy.

Yes—we clean infected systems and tune them up for faster performance. This service usually takes a day.

In many cases, yes. Even if the device isn’t fixable, we often recover files from the drive.

Yes—we inspect and repair affected components where possible. In severe cases, we can attempt board-level repairs or help with data recovery.

Yes—we perform advanced microsoldering for charging circuits, power ICs, HDMI pads, and other small components.

Yes—many local repair shops send their hardest jobs to us. We specialize in the repairs most shops turn away.

Yes—we handle wholesale and bulk repair orders with full tracking. Shops and schools regularly send us devices.

We charge bench or disassembly fees when needed, but never if a device is unrepairable. Our goal is fair, consistent pricing.